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This policy gives you examples of the information we collect and the reasons why we collect it.

Information we collect

When you give your personal information to use our services, or send us an email, you’re giving us information that we collect.

That information may include:

  • name
  • physical address
  • email address
  • phone number

Other details include:

  • gender
  • occupation
  • other demographic information

By giving us this information, you consent to your information being collected by us.

We're contracted by a number of providers, including Hertfordshire County Council, to provide HertsHelp services. Hertfordshire County Council provide our website on our behalf.

All personal information that we collect, we'll only use to deliver the service you ask for.

Why do we collect information?

  • To improve the site.
  • Respond to any feedback you send us, if you’ve asked us to.
  • Provide you with information about the local services that you want.

Links to other websites

This privacy policy doesn't cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to our privacy policy

We may change our privacy policy from time to time, but we will always place the updated version on this page.

How to contact us

If you have any questions or concerns about our privacy policy please get in touch by writing to:


Hertlands House

Primett Road