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Winter health

A little help through the winter period - get information and advice to help you stay healthy and warm during the colder season.

Staying healthy


A useful summary about what you need to know about Coronavirus and staying safe is available on Hertfordshire County Council’s website. You can also check for council service updates there.

Tell us if someone you know needs help during self-isolation, including shopping.

  • You can also check for the latest information at:

Stay alert

It's important to help prevent the virus from spreading by staying at home where possible and following social distancing rules.

Staying alert and safe (social distancing)

Reduce the risk of getting Coronavirus

  • Here are some things you can do to prevent Coronavirus spreading:
  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water is not available.
  • Don't touch your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

If you have flu-like symptoms, follow NHS advice:

What do I do if I have flu-like symptoms?

  • Live alone? Stay home for 7 days if you have a high temperature or a new, continuous cough.
  • Live with others? Stay home for 14 days if you or others have symptoms.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Read NHS  advice about staying at home.

Use the NHS 111 Online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online.

If any of these are the case, to protect yourself and others, do not go to a GP, pharmacy or hospital.

Testing for COVID-19 is no longer being offered routinely and will only be offered by the NHS in specific circumstances.

Winter health in Hertfordshire

Get information and advice on how you can stay healthy this winter, including getting a flu jab and stocking up on medicine.

HPFT Single Point of Access (SPA)

The Single Point of Access receives and screens all HPFT mental health services referrals in Hertfordshire and is open from 8am - 7.30pm.

Call: 0300 777 0707


Hertfordshire Mind Network

Hertfordshire Mind Network is an independent charitable provider of mental health services, offering support across the county to anyone over 18 who is facing a mental health problem or caring for those who are.

Find your nearest Wellbeing Centre.


Older people

Age UK Hertfordshire - InTouch

InTouch is a countywide in depth telephone support service. It aims to help older people aged 50 and over to live independently in their own home for longer with increased health and wellbeing.

This is a free service where people can call or referrals can be made by statutory providers such as Adult Care Services, Hertfordshire County Council and GP Practices. Other voluntary organisations can also refer. Non-medical support is offered at times when considered most challenging, life changing and most needed. They can help by:

  • listening to your concerns
  • providing support
  • empowering you to make the right choices
  • signposting you to other suitable organisations.

Get in touch on 01992 629358 or 01992 634964

Lines are open Monday - Friday from 9am - 4pm.


Age UK Call in Time

They offer free friendship calls to the over 60's. Call in Time is a free telephone befriending service for matching volunteers with older people.

Call: 0800 434 6105


Day Centres and Luncheon Clubs  


Age UK National Advice Line

Age UK Advice is a free, confidential national phone service for older people, their families, friends, carers and professionals. A team of expert advisors can give you up-to-date, reliable information to help if you:

  • want to know about benefits and how to claim them
  • are worried that you can't afford to retire
  • anxious about a planned hospital stay and how to cope when you leave
  • need advice on choosing the right care home.

Call: 0800 169 2081 or 0800 055 6112

Free, independent advice is available 365 days a year from 8am - 7pm


Drugs and alcohol


There is a range of support and advice services available to anyone who:

  • needs help with a drug or alcohol problem
  • is in the process of recovering
  • is directly affected by someone else's drug or alcohol issue.



Home care and carers 


You can find out how to get the care and support you need including:


Find out about the help and support you can get to make life as a carer a little easier.

Carers in Herts

Carers in Herts - ensuring carers are cared for.

Carers in Herts logo

Residential care

Herts Care Search can help you if you're looking for a residential place in Hertfordshire that currently have vacancies for yourself or a relative.



The Samaritans are a national charity providing confidential support for people in Herts who are in distress 24 hours a day.

Call the freephone line on 116 123 or 01923 233 333 (local charges apply)


Big White Wall

You can join the Big White Wall anonymous online community to share your troubles anytime of the year.

Hertfordshire NightLight

Hertfordshire NightLight is an out of hours service for people in Hertfordshire who are feeling distressed or experiencing a crisis.

They'll be open throughout the Christmas period.

Call: 01923 256 391

The helpline is available from 6pm - 12am and the centre is open until 2am Friday to Monday.



JOCA - Just One Click Away

You can receive local support, guidance and a friendly ear, especially for men, 24 hours a day - 7 days a week.

For more information email:



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Hertfordshire County Council – The County of Opportunity


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